DVC Resale Company Reviews-- Client Comments

Our goal is to make the process of buying or selling a Disney Vacation Club resale efficient, enjoyable and rewarding for you.  See and hear what our clients have said about our  services... we would love to add you to our "Family" of satisfied clients. We have over 3,000 "Friends"who have realized their DVC ownership with Jaki Apetz and Kinn Tutas, DVC specialists since 1998. We treat everyone as "Family Members" and are proud of our personalized service.


Thank you for a Job Well Done! ResalesDVC.com appreciates you.

 
 
 
Dear Jaki and Kinn,
 
Thanks for supporting our family by making this purchase such an easy task AND also for posting our dear daughter and son-in-laws pictures on your site.  I know both of them will thoroughly enjoy using these new point next December!!  And your show of support for our troops is much appreciated! I will recommend your company to friends and fellow employees. Sincerely,Pat

What our "Family" of Buyers and Sellers have to say about us.

 
Once again it is such a pleasure to work with professionals such as you folks - Rich and Diane
 
Hello Everyone at Resalesdvc, Just had to take a few moments to drop you all a line to say thanks. Kerry just finished booking Vero beach for our March Break trip and she is also looking into another trip for August. This was our first DVC purchase and the prospect of sending money out of the country was a bit concerning at first, however your patience, professionalism and quick resonses to all of our questions quickly put our minds at ease. Please feel free to share our e-mail address with any other interested customers in Canada. We would be more than glad to vouch for your exceptional work! We will be in touch when we are ready to buy some more DVC points. Thanks Again, Rob & Kerry
 
Thank you all so very much! You did an outstanding job with this - we could not be more pleased. Best wishes, Joanna and Robert
 
Also, thanks very much to you and Kinn for making this process so easy. It was a pleasure doing business with you, and I'll certainly recommend Resales DVC to anyone who's interested. Good luck to you and have a great holiday season and new year. -Fred
 
If you ever need a recommendation – please feel free to use me!  If we are able to add on in the future I will absolutely use you!  I could not have asked for a better, easier experience! I checked today and Disney added our points and we are able to make our next Magical reservations!  You guys are awesome! Warmest Regards, Kathryn
 
Thanks to all your team! We had a great experience with your family! All the best and happy holidays! -Cristiano and Marcelle
 
Btw...you guys are awesome.  I have already sent you business from my brother...I will send you guys more business in the future. -Brad
 
Thank you guys for everything you have done for us. Please use me for any references that people might want or postings on your web site.  Happy Holidays to you all!!! -Pete and Family!!!!
 
Yay! Thank you, too, Kevin. Here’s wishing you and your family a great Thanksgiving. (What am I thankful for? Unloading all my timeshares in record time, thanks to all of you!) -Patricia
 
Thank you much for the good news. I really appreciate the expedited nature from everyone. As this was our first timeshare purchase of any type, your service and guidance were excellent. By closing this with such speed, we will be able to make our 7-month DVC booking windows and enjoy our timeshare in June and July of next year! I will definitely recommend your team to anyone looking for DVC or any other timeshare. I look forward to working with you again, as I'm sure we'll want to do an add-on later. A million thanks!! -Jacob
 
Thank you very much as well. If I had known it was this easy to do I would have pursued it a year ago. I loved my DVC timeshare. Please pass on to everyone how much I appreciated your efficiency. Sincerely, Priscilla
 
Thanks for that, can you also please pass on my deepest thanks to all those involved. The service I have reiceved from yoursleves has been nothing short of first class. Thanks again, George
 
We want to thank you, your company, and the title company for handling this transaction in such a professional manner. We also want to thank the seller for returning all documents in such a timely manner. If I am thinking correctly, we still have one more step, receiving the deed and membership information from Disney. -Anita 
 
Thank you for your assistance it is greatly appreciated. I will refer you to my friends and family when they are looking to purchase. -Jim
 
Thank you. You company is so organized and quick to respond to everything. Top notch! I will do this again in a heart beat.Thanks. I will start looking in Jan 2013. -Bill
 
Thank you very much! This has been a very easy process and the information and updates you send along the way are great! Thank you for making it such a Good experience! -Jennifer
 
I appreciate the smooth handling of this at your end - you and your team have made it all very easy. Regards, Saqib
 
Having dealt with several DVC resellers I am happy to be doing business with you again, you are the best! Although I wish I could stop buying and selling and just enjoy vacations! Thanks, Doug
 
Thank you for all your help. You are wonderful as usual. It's been a pleasure doing business with you.  
Regards, Anna and Dennis
 
Thank you very much to all for a very easy transaction. I wish all things in life were so simple! Sincerely,Mary & Jim
 
Just wanted to let you know we are all set up and can access my account and points. I wanted to thank you for being so prompt when responding to emails. I will certainly recommend your company should anyone ask about DVC. -Juan
 
Thanks for everything, other than the waiting, which is out of your control, your service has been wonderful. I will have no problem recommending your company. Again, thanks, Mike and Danielle
 
Thanks again for your all your help. We really appreciate it. -Rosy
 
Wonderful! You made the process so smooth! Thank you! - Laura
 
Thank you for making this such an easy process. We will definitely refer you to anyone considering DVC and return if we ever need more points! -Mike and Tracey
 
Thanks so much Kevin/Kinn/Jaki: You guys were fantastic, would highly recommend to you anyone.
Thank you. You guys have been great to work with. I just got of a Disney cruise and told a number of members about your company. After reading the recent articles in the Tampa Bay Times on the issues people have had with other time share companies, it was nice to have a good experience with you guys.
 
Many thanks for all your help, would recommend you to anyone thinking of buying dvc points.
many thanks to your team
David
 
Thanks so much for the update!  You were great to work with; I couldn't have asked for more.  I will definitely recommend you if anyone I know is looking into resales. -Kristin
 
Kevin, thank you so much for everything. The process was "painless" from a buyers perspective. I have already recommended your company to a friend of mine who is looking to do something similar. Thanks again, Jeremy

 

Yup. We are definitely enjoying our purchases. We have just the right number of points - I think the advice we got from you and Jaki up front was perfect. No need for more or less :) Cheers, Bruce
 
Kevin and Jaki -
Thank you SO much for making this process completely painless!  We will refer you again and again to anybody looking for a DVC membership. We look forward to making our first reservation for June! Thanks again for your help!! ~Stephanie and John
 
Kinn – I just wanted to drop you a quick note to let you know that our resale is complete and the points are in our account.  You and your team get a gold star for accurately representing the resale process and customer communications.  In the vast majority of cases, I received a response within the hour of my emailed question.  Kevin in particular is on the ball. If we are ever in the resale market again, you can be assured we'll call you first. All my best, Andrew
 
Woohoo! The points have been added to our DVC account. Thanks for everything Jaki/Kinn/Kevin! Oh and Kristen too! You made the process so easy once again. Your knowledge and friendly attitude made it a pleasure to work with you. Have a magical day! ;-) Sheri

 

Thank you so much for helping us through the entire resale process.  You have gone above and beyond, we actually received our membership cards in the mail today.  I never expected to have them in hand before our trip on Wednesday.Tamira
 
Yippy! I can't believe it ! We've been holding our breath in anticipation. Sorry for screaming on the phone. Lol. Just a little excited I guess lol. Thx for everything we will be at the mailbox for the letter :) Kelly

 

Yes! You've just closed on your DVC Brian, what are you going to do? "I'm going to Disney World!". Thanks for the smooth transaction! Brian

 

I have to say that being our first DVC purchase it has been such a great experience so far.  Your office staff/family is amazing! The communication is excellent & information provided has helped us understand this process from beginning to almost end :)  We are going to sign tonight, go to the bank Sat morning & mail back on Sat as well. We are so excited about our first DVC purchase & hope to add on points some day soon! 

I have spoken with you [and three other resale companies]. I actually was not impressed with [them] and felt pressured by them or that I was annoying them or something. I felt really comfortable talking with you, no pressure, and honest advice so I would prefer to deal with you when we do purchase. -Matt

Thanks again for everything.  Once again, it has been a pleasure working with each of you! Your kindness and willingness to guide us through the resale process was much appreciated. You have allowed my family years of vacation enjoyment. THANKS!!! Keith and Megan

Jaki, everything worked out Great (Finalized) and I lucked out and was able to secure the Easter Vacation Week(2012) for my family. Thanks to you and all of your staff. I will recommend your Realty service to all of my interested friends. -Larry & Pat

Thanks Kinn, Kevin, and Jaki! You guys are awesome! My family is really excited about making our first reservation after closing on our DVC timeshare today. This was my first experience buying a timeshare and it could not have been better. You exceeded my expectations at every turn. You made the process simple and understandable. I was also very impressed with the communications from you at every step along the way. Lately, it seems like I have run into a lot of people and organizations that do not do what they say they are going to do. It really restores my faith that you guys are different. Thanks, again! -Tim

Many thanks for a professional service throughout. I will be recommending your service's to friends looking to purchase and others considering to sell. -Darren

It was a pleasure working with everyone at your company.  I appreciate the professionalism and timely responses to all of my questions and emails. -Jeff
 

Thank you for all your help. As first time buyers we appreciate the time Kinn took to answer our questions when we called and Kevin to answer our emailed questions. We have booked our first vacation and look forward to many more. We will definitely recommend your business to any friends looking to buy DVC. Thanks again, Dayle and Rod

 

Thanks to Kinn and Jaki we love our time share and have been using it more than even I ever thought we would, also Kinn sold my sister a contract, last month as a family we split the points between us and had a 2 bedroom at SSR. It's the BEST value going if you love Disney!! Heading to WDW today!!!! Sam 

 

Thanks, Kevin! This is very exciting news! Can't wait to make our first reservation as a DVC owner! Many thanks to you, Kinn and Jaki for your excellent customer service and support throughout this process. Angela, New DVC Owner! 

 

I wish to acknowledge the admirable professionalism of your team. I sincerely appreciate this and shall surely recommend you to anyone needing similar services. Thanks and best Regards, Sule

 

Thank you for all of your help.  The whole process has been a lot easier than I expected and this is thanks to your great team. Thank you to Kinn, for his kind help, effort, patience and Time.  Hope that I'm able to do business with you once again in the future. Hope you both have a great day! Kindest regards, Berta

 

There are ordinary real estate agents, and then there are extraordinary ones. Although all of them work to help you complete a sale or purchase of real estate (which in our case was the purchase of DVC points at Bay Lake Tower); some really go out of their way for their clients.  Jaki, Kinn, and their entire staff are truly among the extraordinary ones!  They aren’t satisfied unless their client is satisfied.  Together they worked tirelessly for us, and went out of their way to answer our questions and concerns with clarity and kindness.  All inquiries made by phone or email were always followed by a quick response from them.  We were so impressed with how accessible they were and how willing they were to assist us - even after our purchase was completed.  We couldn’t recommend them more highly! -- Curt and Lynda

 

Kevin,
I just wanted to let you know what a wonderful job you and the rest of your company did with the purchase of my Old Key West points. You and your co-workers worked hard to make sure everything went as planned and on schedule with my purchase of DVC points. You should all be proud of the work you do and I would recommend to everyone your services. I hope we to do business with you in the future and feel free to use me as a reference. Thanks, Dominic ( Loyal Customer)
 
Hi Kevin & Kinn,
I just wanted to update you both on our SSR 100 point resale purchase. The points are now in our account with Disney and ready for us to use.  We want to thank you both for making this purchase an enjoyable experience for us. Easy to follow instructions and keeping us up to date and informed about our purchase. When we decide to add on again, you and your team will be the only ones we will contact about any future purchase.  Again thanks so much. Mansell & Theresa
 
I and my wife Nancy would like to thank you so very,very much for all you have done for us over the years.  I remember like it was yesterday when my wife and I were on the back walkway of the Canadian pavilion at Epcot at about 8:00 pm when Jaki called and said that we had just purchased our interest in OKW.  It was one of the best moments of our life.  We have had such wonderful and memorable vacations with all of our family (up to about 23 relatives at a time between all of us).  It is sad to see it come to an end and if the Lord continues to bless us we can purchase from you again.  I hope it is before I and Nancy are too old to enjoy the coasters. LOL. Sincerely Yours, Dana and Nancy
 
 

 

We all love taking vacations together so having a DVC timeshare is helping us be together and stay together. THANK you SOOOOO much for all of your help. We really do appreciate it. -The Jones Family

 

Hear it from our clients



 

I appreciate all the help you have given us in the past and I know you will be there for us in the future.  Helping us get our Disney Vacation Resort is a guaranteed vacation for all in our family. I think of you often. Helen

Wonderful.  You are an amazing wealth of DVC knowledge.  Thank you so much. Howie

Hi Kinn, we are so happy that the sale went through.  We are really looking forward to our next visit, now at boardwalk. Thanks for all your help.  You did a fine job for us, very fast and efficient.  Thanks, roger and layette

Hi Jaki.  Just wanted to let you know that my newly purchased points have already posted to my existing DVC account.  Wow! That was fast!  It seems all is in order, so I wanted to drop a line and say thanks again for all your help.  I'm very impressed with how easy and seamless this whole process was for me.  You are without a doubt my go-to person for any future DVC purchases my friends and family may need!  Thanks again!  Jen

Thank you and Kinn for your professional and kind assistance. When the time comes for an additional point purchase, I'll be contact you folks.  Very best regards, Don

I just wanted to thank you for finding a buyer for my timeshare so quickly and at a great price!  Your entire staff made the process so effortless for me that I wish I had other timeshares to sell through you.  I am in a service business and I can tell you that your follow up and process that you take your clients through is why you are as successful as you are.  You have my word that if I hear of others looking to buy or sell timeshares that you will be at the top of the list.  All the best. Joe

WE HAVE OUR NUMBERS AND HAVE ALREADY BOOKED A TRIP FOR TRISH AND I TO GO TO VERO BEACH AND THEN TO SARATOGA SPRINGS FOR A WEEK IN JULY. I CAN’T THANK YOU TWO ENOUGH FOR WALKING US THROUGH THE PROCESS LIKE WE WERE YOUR FIRST AND ONLY CUSTOMERS. BRET & TRISH

Oh my gosh, I just called ... made my reservation ... I'm going to Disney (in July)!! Thank you, Thank you, Thank you! Rebecca

Thank you so much for your help in making our purchase a happy experience.  I truly appreciate your help and hope someday to be able to meet you both.  I'll be sure to contact you if we decide to purchase additional points.  You will be my first choice in this area. Helen

It sure has been an exciting time for me.  I have wanted to buy into the Disney Vacation Club since the first time I visited WDW back in 1985.  This is definately a dream come true for me.  Thank you for all your help.  It really was no work on my part (other than writing the check :-) )  I will be sure to let you know then next time we get to WDW so we can meet in person. Arlene

Thanks Jaki and Kinn,
We appreciate the good news and for all your excellent help. Take care, Guy and Heather

We got our membership number today so your extra effort was worth it!  Thanks so much.  thanks Kyle

Thanks...so much Jaki....it was such a pleasure dealing with both you and especially Kinn...he was so patient with all my questions, and very on top of everything for me...Debbie

Thank you Jaki and Kinn for such a smooth process. If you need someone for a referral I will be more than glad for them to email or call me. We will certainly enjoy using these new points!!--Cathy

Jaki,
I did receive your e-mail and how to retrieve my member number in about 10 days; I will e-mail you after I get the number just so you know that we are on our MAGICAL WAY!  Thanks to you and Kinn for making our experience nice and smooth!! By the way I may be sending you some potential DVC’ERS. It’s amazing how when you mention the long term savings of this to people, they become all ears. If they want to see/know more about the DVC, I’ll e-mail you before they call and then you can take it from there. THANKS AGAIN!
Trisha, Bret & Family

Jaki,
We love the smile picture with the birds..We will definitely be regular visitors to the site as we are always looking to see what kind of offers are out there for BCV.  I have a feeling we are not done looking for additional points and we will of course work through you for our future point needs.--Peter & Jessica

Congrats on your new endeavor!  You were a great help with the purchasing of my points – the info you provided was a great help for me – a first time buyer. Best of Luck – Linda W.

Hi Jaki and Kinn,
I just wanted to take the time to thank you for your advice.  Kinn really helped us come to a final decision on our second offer.  I am certain that you helped us save a  considerable amount of money.  Let me know if you would like a testimonial for your website.  I realize that dealing with both Kristy and I separately was challenging but Kinn was terrific at accomodating our busy schedules. Thanks again and have a great day!! Best regards, Dave

Hi Mrs Jaki,   Thanks for the email , We hope your doing well, We were at Disney twice this year.  We really are learning how to use our DVC Membership better each year. Its great to hear from you.    We will check out the new site and refer others to it as well. Take care and all the best with the new site.--The Taylor Family

Jaki,
Great hearing from you again. I hope all is well in Florida, and you had a wonderful Christmas holiday. Julie, the kids, and I are doing great and we are two weeks from our first DVC trip. We had enough points to get 2 two bedroom suites for a week stay at Saratoga. Our good friends from college and their three children will be joining us for a wonderful week. Congratulations on the new business. With the future addition of the DVC suites at the Grand Californian at Disneyland, Julie and I are considering purchasing a second resale to add to our annual points.  I will definitely use only you for the purchase. Also if any of our friends are interested, I will always strongly recommend you and Kinn. Best wishes for a successful new year! Take care, Bruce

Hi Jaki, wishing you and Kinn a very Happy Holiday season also! We are loving our DVC timeshare ... thanks for making it happen. Congratulations on venturing out to start your new company.  I have visited your new site, it's wonderful. Kind Regards, Dave & Laurie

Jaki,
Of course we remember you, how could we forget the person who helped us with our best purchase over the last 2 years.  We have visited your new company web site a number of times and have shared our experience with other who may purhase in the future.  Best of Luck with your new company. Have a Very Merry Christmas and Happy New Year, Alice and John

I contacted member services and booked Paris (2/13/07 - 2/15/07) for a romantic Valentine's excursion. Also banked the balance of the points not used and then went on to book Saratoga Springs for 10/23/07 - 11/01/07. So everything's in order." Thank you Jaki and Kinn for such a smooth process. If you need someone for a referral I will be more than glad for them to email or call me. We will certainly enjoy using these new points!! Cathy

Jaki, Thank you for the phone call.  We have our new DVC numbers and the points are in our name.  We appreciate all your help and attention, it was a pleasure.   Kerry

Yeah, it went EXTREMELY quick...Our name was in the system on Monday and points verified on Wednesday...   Big THANKS to you and your team's efforts....   Again, Thanks and we'll keep in touch and certainly call you for any further DVC purchases... Have a wonderful Thanksgiving and the best to you and your family...   Thanks,   Jeff and Nancy

Thanks for all your help - it's been of great assistance and a very nice experience dealing with someone such as yourself.   Kindest regards, Neil

Jaki,
We just wanted to say thanks again - cheque received and cashed:)
We really appreciate the "extra mile" service from you and Nancy. Your professionalism, prompt and courteous assistance, and friendly responses to our endless questions reaffirmed our decision in choosing the best team for our timeshare sale.

I'd like thank you and Kinn for all your help.  Once again (3rd time now), it has been a wonderful experience.  Anyone who asks me how I did my memberships, I always refer them to you.  You're great!   Thanks - we're really going to have a good time with this. Pam

Hi Kinn:  Thanks for the info and for your assistance in this matter.  Whee----we're on our way now.  Can't wait to make reservations. haha. Thanks again, you're great! Kathleen & Pat

Hi Kinn, we are so happy that the sale went through.  We are really looking forward to our next visit, now at boardwalk. Thanks for all your help.  You did a fine job for us, very fast and efficient.  Thanks, roger and layette. 

Thank you Kinn. This has been much faster than any other time I have asked about a property. You have been great so far. Andy

Hi Jaki,
I sent your website to a friend of mine,  who is just now considering buying into the DVC....I highly recommended you to her...I'm looking forward to my first vacation this August as a member..Hope things are going well for you...Liz

Hi Kinn
Bigg Hug, MANY THANKS ! ! ! !
Just told the children and they are soooooo happy but not as happy as I am !

Hi Jaki.  Just wanted to let you know that my newly purchased points have already posted to my existing DVC account.  Wow! That was fast!  It seems all is in order, so I wanted to drop a line and say thanks again for all your help.  I'm very impressed with how easy and seamless this whole process was for me.  You are without a doubt my go-to person for any future DVC purchases my friends and family may need! Thanks again!  Jen

 

**Jaki and Kinn are not affiliated with The Walt Disney Company or any of its subsiduaries**


From the DIScussion Forums...

 

Chic
I'm very seriously considering purchasing a resale through a broker called resalesdvc. My broker is Jaki. Does anyone here have past experience with this broker? I would like to hear both negative and positive feedback.
 
Cmbar
We are also considering this broker. I spoke with Kinn, Jaki's son. I felt very confident in them and I know they get great reviews here. I am sure you will get some people who highly recommend them. Good luck!
 
viperlarsen
Jaki and her son have been nothing but great in our experience. Jaki called me 1/1/09 New Years Day, when we made our offer, we got our contracts the next day or so, and on the 16th, and are just waiting for our closing to go through (she said it could take 2 weeks and we sent everything back on the 21st or so). I would recommend her!
 
Chuck S
I have never purchased resale, but I have never seen a complaint about them onn the boards. They are mentioned often as good people to work with.
 
gk90
Another 2 thumbs up from here. We bought a resale from Jaki and Kinn last year and were very pleased with their service.
 
KAT4DISNEY
Another recommendation for Jaki and Kinn. Terrific communications from them and they keep you up to date. I always heard back from them 7 days a week during our resale (not that I was expecting that much), and usually I heard from them within an hour or two tops. I have nothing negative to say about them and can't recall ever reading anything negative. And from experience I know you won't get this from all resellers.
 
Buckeye Fan
My BIL/SIL used Jaki and Kinn and had a wonderful experience. They can't say enough good things about them. I have been contemplating selling my SSR points and re-purchasing a different UY, and if I do, I will more than likely use them. I spoke with both Jaki and Kinn over the phone, and they seem like wonderful, hard working people.
 
disneynutz
We have used them several times and we will use them in the future. Great people, excellent service. 
 
dandave
Kinn knew I was looking, and emailed me one night with the perfect contract that had just fallen through
with another buyer. I made my offer, and he set the whole thing up. Paperwork was happening the very next morning. DH had a conversation with Jaki and liked her very much, as well. I'm very satisfied.
 
Belle & Ariel
We used them last August and they were wonderful. They are so efficient that our contract closed a lot quicker
that others on here that were submitted for ROFR at the same time. I think some companies sit on paperword a while whereas they call or email you the day each step is reached, getting you closed a couple weeks faster than other companies. They are both wonderful and patiently answered all my dumb newbie questions to guide us to the home resort and point amount that was perfect for us. Congrats on your upcoming purchase!
 
Ed T
 
You are in great hands with Jaki Apetz and Kinn Tutas at resalesdvc. They are very professional, low key and most importantly have been selling DVC resales for 15 years. They have a great website and their communication with buyers and sellers is outstanding.